Winery Business Tips

If you want to get in on this growing industry and are looking for tips for how to run a winery, you’ve come to the right place. Planning your vineyard or partnering with local grape growers is the first step to starting a winery. However, you can’t overlook what comes after you’ve made your first wine bottles.

We’re sharing actionable strategies for how to start a winery business that will help you boost revenue and keep guests coming back for more. You’ll learn eight tips, including:

• Offer prepaid bookings
• Use events to draw crowds and collect guest data
• Wow visitors with reservation upgrades
• Delight guests with tailored recommendations
• Generate revenue from anywhere on the property
• Expand your reach with pickup, delivery and subscriptions
• Cross-promote sister properties
• Stay top of mind with marketing

1. Offer Prepaid Bookings

Tasting room sales are a major revenue stream for wineries, but reservation no-shows can really hurt business. When no-shows happen, you may not have enough notice to fill these empty tables.

Instead of offering bookings for free, implement prepaid reservations to capture revenue in advance. Look for a reservations platform that lets you collect card information upon booking for a seamless experience for guests and your operations team.

Alternatively, implement no-show fees for your most popular time slots, like over the weekend or on major holidays, to mitigate revenue loss.

2. Use Events to Draw Crowds & Collect Guest Data

With picturesque surroundings and unique spaces, wineries are attractive backdrops for events of all kinds. Rightly so, consumers are increasingly looking for experiences from wineries. Offer tours, yoga among your vines and grapes, horseback riding, event rentals and more at your winery.

Events and experiences are great marketing and revenue-generating tools. Use a ticket platform like Tripleseat to manage events with ease and collect guest data to inform your marketing efforts. Keep reading for our winery marketing tips.

3. Wow Visitors With Reservation Upgrades

If you want to know how to run a winery business, you probably already know that people choose wineries for special occasions, like vacation outings, bachelorette parties and girls’ weekends. Maximize profits during these celebrations by offering reservation upgrades that make each visit even more special for visitors.

Build add-ons and upgrades into the booking process, collect payment in advance and automate confirmation emails to streamline operations. Not sure what kinds of upgrades to offer? You could let guests pre-purchase bottles of wine, opt in for a toast upon arrival, add a picnic basket lunch to their vineyard tour or even book a proposal package.

4. Delight Guests With Tailored Recommendations

Your sommelier knows your wines inside and out. When your winery uses a customer relationship management (CRM) platform that’s equipped with guest profiles, your somm and staff can also know each and every guest just as well.

When you use an integrated reservations platform and CRM, guests’ preferences surface when they check in. Profiles build themselves out in several ways: visitors can make reservation requests, or your system can add automated tags (big spender, white wine, etc.) based on purchase history with the help of POS integration.

Your team can use this data to recommend the perfect grape, offer the right bottle from the start, upsell premium pours and increase sales.

5. Generate Revenue from Anywhere on the Property

Wineries are vast. Guests want to have a glass in their hand at all times as they roam your grounds, but ensuring they never run empty requires assigning a server to each and every guest, right?

Not necessarily. Instead, you can let guests order and pay from anywhere on your property through QR codes. By scanning QR codes throughout the property, guests can place orders and pay from their smartphones. Since every QR code is tied to a specific location at your winery, your team will know where to find guests to deliver drinks.

With mobile-order-and-pay technology, guests get the wine they want, when they want it and your winery maximizes its revenue potential. Now that’s what we call a win-win.

6. Expand Your Reach With Pickup, Delivery & Subscriptions

Generate revenue even when guests aren’t on-premises with pickup and delivery. This is a great option if your winery serves food, but it’s also a good way to sell bottles. You can make local deliveries of bottles, or ship them further afield, such as to visitors who want to restock on favorites they bought at the vineyard or who sign up for your wine-of-the-month club.

Food and drink takeout and bottle subscriptions provide additional revenue streams and help you expand your reach to customers who may not live nearby.

7. Cross-Promote Sister Properties

Wineries are popular destinations, which means if guests don’t make  reservations in time, your winery could book up. If your business books up solid and has sister properties, send guests to these nearby venues to ensure the revenue stays in the family, instead of going to the competition.

Set up your online booking platform to show availability at your sister properties if the winery guests are interested in is sold out.

8. Stay Top of Mind With Marketing

Leverage automated marketing to stay top of mind. Send emails that thank first-time visitors, reminder regulars to reorder their favorite bottles, or invite guests to events focused on their favorite wines.

Guest profiles and automated marketing help you segment your email list and send the right guest the right offer at the right time, without lifting a finger.

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